Privacy Policy

PRIVACY POLICY

1. Introduction

1.1 Pet&r LLP are committed to safeguarding the privacy of our website visitors and service users. We only collect and process the information we need to operate successfully and lawfully.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users, in other words, where we determine the purposes and means of the processing of that personal data. In this policy, “we”, “us” and “our” refer to our data controller

1.3 We are required to comply with the Data Protection Act 2018 and subsequent statutory updates in relation to how we handle any personal data which we obtain from individuals. Pet&r LLP are registered with ICO and our register entry number is Z8813254.

1.4 We handle and protect information in line with the following principles:

Personal data shall be processed fairly and lawfully
Personal data shall only be obtained for specified and lawful purposes
Personal data shall be adequate, relevant and not excessive
Personal data shall be accurate and, where necessary, kept up to date
Personal data shall not be kept for longer than is necessary
Personal data shall be processed in accordance with the rights of the data subject
Personal data shall not be transferred to a country or territory outside of the Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects
Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data

1.5 Data subjects are made aware of what will be collected and what it will be used for.

1.6 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

2. How we use your personal data

2.1 We may process data about your use of our website and services to analyse the use of the website and services. This may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2.2 We may process your account data. The account data may include your name and email address and personal information. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.3 We may process personal data included on our website or our candidate database or provided in the use of our services. This data may include your name, address, telephone number, email address, gender, date of birth, educational details, banking information and employment details. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract OR compliance with a legal obligation to which we are subject.

2.4 We may process information contained in any enquiry you submit to us regarding goods and/or services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

2.5 We may process information relating to our customer relationships, including customer contact information. The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent OR our legitimate interests, namely the proper management of our customer relationships.

2.6 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website. The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

2.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.8 We may process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.9 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.10 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.11 In addition to the specific purposes for which we may process your personal data, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3. Providing your personal data to others

3.1 We may disclose your personal data to any member of our organisation, including Associates insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy

3.2 We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

3.3 In addition to the specific disclosures of personal data, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.4 Data is not shared with third parties without the prior permission of the data subject and data is never sold.

4. International transfers of your personal data

4.1 The hosting facilities for our website are situated across the UK and other countries. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

4.2 You acknowledge that personal data that you submit for publication through our website may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

5. Retaining and deleting personal data

5.1 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. In general we will retain personal information for a maximum of 5 years.

5.2 We may retain your personal data longer where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5.3 We may update this policy from time to time by publishing a new version on our website so you should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes OR significant changes to this policy by email.

6. Your rights

6.1 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data.

6.2 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

6.3 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: [the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data has been unlawfully processed]. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: [for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims].

6.4 In some circumstances you have the right to restrict or object to the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

6.5 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

6.6 To the extent that the legal basis for our processing of your personal information is consent only, you have the right to withdraw consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

6.7 You have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

6.8 Access, update, erasure and transfer requests will be acknowledged within 48 hours of receipt. The action will be completed and the data subject notified of the completion within 30 days of receipt of the request.

6.9 If we are unable to complete the request i.e. for legislative or accreditation reasons, or if the request is not relating to personal data, the data subject will be informed of the refusal decision and why this decision has been taken. This will be communicated to the data subject within 30 days of receipt of the request.

6.10 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

6.11 If in the UK you can contact ICO at ico.org.uk 030123 1113

7. About cookies

7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

7.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

7.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

7.4 We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website/systems.

(b) status – we use cookies to help us to determine if you are logged into our website/systems.

(c) personalisation – we use cookies to store information about your preferences and to personalise the website/systems for you.

(d) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website/systems and services generally.

(e) analysis – we use cookies to help us to analyse the use and performance of our website and services.

(f) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

7.5 Our service providers use cookies and those cookies may be stored on your computer when you visit our website/systems.

7.6 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/ policies/privacy/.

8. Our details

You can contact us:

(a) by post, please visit our website for contact details;
(b) using our website or system contact form;
(c) by telephone, on the contact number published on our

9. Data protection officer

Our data protection officer’s contact details are available by contacting our main office.