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Pet&r - Personnel, Equality, Training & Recruitment

Monthly E-Newsletter


Terms and Conditions

Evaluation

Within 21 days of the end of the project, we will contact the client by telephone for a two way informal feedback discussion.

Pricing Policy

TThe pricing policy is based on sound business practice of producing a high quality, personalised product at a competitive price. Prices vary and are tailored to the needs of the client.
Discounts may be available under certain circumstances such as for larger or bulk projects.

Expenses

All expenses will normally be included in the project fee unless explicitly stated otherwise.

Payment Terms

An invoice will be sent to the client within 48 hours of project completion. Payment is due thirty days from the date of invoice. Pet&r LLP is VAT registered - number 847416704. Cheques should be made payable to Pet&r. LLP
For longer duration projects a billing schedule will be agreed in writing prior to project start.

Cancellation Terms

3 months or more – no charge
1 month to 3 months – 50%
Less than 1 month - 100%
Substitute dates may be negotiated

Insurance details

Through Catlin Insurance we hold professional liability insurance cover up to £5,000,000, £5,000,000 public liability and £10,000,000 employer’s liability insurance.

Data Protection

Pet&r LLP is registered under the Data Protection Act - number Z8813254

Complaints Procedure

We have a robust Complaints Procedure which is available on request. If the complaint cannot be settled via this procedure we have a list of Alternative Dispute Resolution (ADR) providers which can be provided to customers on request. For online purchases, we comply with the new EU Online Dispute Resolution (ODR) found at https:webgate.ec.europa.eu/odr/main.

Copyright

Pet&r LLP respects the copyright of others, we would ask that you do the same with any materials we supply. 

Equal Opportunities

The activities and materials used, and the behaviour of the partners involved in this project will at all times reflect current legal requirements and recognised best practice. In particular we will comply with any corporate or departmental policy and procedure made known to us.

Health & Safety

We will strive to maintain a safe working environment at all times when working with employees of the organisation.  Furthermore, we will comply with any corporate or departmental policy and procedure made known to us.

Client Confidentiality

We guarantee not to disclose any information gathered, or issues discussed during the course of the project to any third party, other than in general terms preserving the anonymity of individuals and the organisation.  All redundant material will be shredded.

Participant Confidentiality

Whilst managers of participants have the right to general feedback on individual performance, issues, and attitudes etc we will not provide detailed reports on participants without their knowledge and consent, unless legally or professionally obliged to do so.

Promotional Literature and References

On successful completion of the project we may list the organisation as a client in future publicity material that we produce. If asked for a reference, we would seek your permission before supplying contact details.

Computer viruses

Pet&r LLP scans all incoming and outgoing e-mails and attachments for viruses using Kaspersky Anti-virus software, updated automatically.

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C2E - Assured Iso 9001 Registered firm

Pet&r is a trading style of Pet&r LLP, a Limited Liability Partnership registered in England and Wales Reg. Number OC362388