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Pet&r - Personnel, Equality, Training & Recruitment

Monthly E-Newsletter


Courses

If you wish to pay by cheque or purchase order number, please download the accompanying PDF, fill in and return to us with payment or PON.

Absence Management (OAM16)

Date: Thursday 23rd February 2017. Venue: Tees Valley TBC
This course is aimed at managers and supervisors with responsibility for employees who will from time to time be absent from work. Sometimes that absence is health related, at other times it is not. It will look at causes of absence and preventative measures which can be taken to reduce absence. The session will be very participative and will include group work, question / answer sessions, and lectures to provide a practical guide to monitoring and controlling all types of absence.
Due to the nature of this subject we must agree that all discussions during the course will be treated in the strictest confidence and that people should be allowed to contribute only as much as they feel comfortable sharing with the group.


£50.00 (each / exc. VAT)

Attention! Hot Topic 1 for in-house training- Leading Virtual Teams

As the speed of communication increases and the technology to enable that becomes more accessible to everyone; organisations have much more choice and freedom in locating and engaging the best workers, bringing them together, and enabling them to balance work and other interests. Strategies can be designed with multiple payoffs in terms of reducing carbon footprint and overheads, engaging with employees, and being more responsive to customer and market needs. For managers that presents a series of new challenges and the need to develop new ways of leading and managing the increasingly remote and diverse workforce that comes from new ways of working.

This practical and participative event will introduce some of the key issues in leading virtual teams and some of the trends that are developing in this area. Developed through discussion with senior practicing Virtual Leaders, and supported by academic research, the course allows consideration of practical operational matters that cannot be ignored as well as wider strategic choices that organisations now have. The main focus will be on managing people, maintaining trust, resolving performance issues, and enabling personal development. Throughout the session, we will aim to focus on specific concerns that participants are experiencing or anticipating.

For costs please contact lynne@petandr.co.uk

£0.00 (each / exc. VAT)

Attention! Hot Topic 2 for in-house training- Can I Have a Word, Please?

No matter how big the company or how strong the team spirit, from time to time problems will develop between people at work. It may be put down to a personality clash, or a bad recruitment decision; it may be a performance issue or relationships may be breaking down. Whatever the nature of the problem is, no-one wants to deal with it, and few people are willing to accept responsibility for it.

Using real life examples from his own experience and that of volunteers in the room, Peter Hammond will offer strategies for tackling difficult people problems from B.O. to bolshiness and beyond. Demonstrating techniques that suit either systems thinker or people people, areas covered will include:- Analysing context, Exploring options, Agreeing solutions, Focusing on behaviour, And the correct application of Human Resources policies.

For costs please contact lynne@petandr.co.uk


£0.00 (each / exc. VAT)

Attention! Hot Topic 3 for in-house training - Team Resilience

With Mental Toughness, we help people to cope with pressure and achieve peak performance. Well now for something completely different, Team Resilience: a way of applying the concepts of mental toughness to teams in transition! Whether it be through restructure, redundancies, or growth, teams are finding that they have a new set of members with some playing different roles from those that they adopted before. Mental toughness principles can help teams make that shift from the known to the unknown, and deal with baggage and resistance, especially when things need to change quickly.

This interactive session will look at the 4 Cs of mental toughness, Control, Challenge, Commitment, Confidence and how these impact on individuals and the team as a whole and how you can use them to build a strong functioning team.

For costs contact lynne@petandr.co.uk


£0.00 (each / exc. VAT)

Attention! Hot Topic 4 for in-house training - Helping People Survive Transition

In difficult times for the global economy many organisations are having to take the difficult step of transferring staff to a new organisation or make them redundant. A lot of effort goes into letting people go, but much less attention is paid to those left behind. This impacts on the organisation in a number of different ways and presents managers with several new challenges to address, in respect of both operational and people management.

This participative session has been designed to provide HR managers with techniques to help them support their management colleagues and respond to the challenges they face and give them the opportunity to develop shared strategies to cope in an increasingly difficult work environment.

During the event we will address managers particular concerns in respect of: Managing people through change;
The impact of the changes on the workforce and operations; How to achieve more with less; Action learning to establish key issues and problem areas; Breaking bad news and coping with survivors; How to ensure flexibility in a workforce that may offer resistance.

For costs contact lynne@petandr.co.uk


£0.00 (each / exc. VAT)

Can I have a word please? - Dealing with workplace conflict

Free taster session: 6 to 7.30pm Acklam Green Centre 19th July 2017

Conflict can occur in any organisation, the key is to deal with it quickly and appropriately. This session looks at the stages of conflict and explains its effects on individual and team performance. It includes recognised techniques to minimise and resolve conflict and create harmony in order to minimise the adverse effects of conflict.

1. Understand what conflict is and what causes it
2. (Mis-)communication is a common cause of conflict, learn to communicate effectively
3. Learn how to deliver bad news sensitively and appropriately
4. Be assertive, but not confrontational
5. Put yourself in their shoes, how would you feel?
6. Find their buttons, but avoid their triggers
7. Dont ignore danger clues, use calming signals
8. Property is not worth pain, you dont get paid to be hit
9. Develop coping strategies for before, during and after a confrontation
10. You always have the right to walk away and be responsible for breaking the cycle.


£0.00 (each / exc. VAT)

Coaching Basics (BCB15)

Thursday 26th March 2016 5pm to 7pm
Tees Valley TBC
This session looks at the pros and cons of coaching in relation to other forms of training to suit the needs and learning styles of individuals. We will also look at the nature of the coaching relationship that first line managers may enter into with their staff or with other people in the workplace. We will explore this relationship to identify the skills needed, processes involved, different coaching models, and issues arising in relation to them.
Content: Coaching roles, responsibilities and behaviours; Coaching competencies; Appropriate coaching techniques; Communication; Barriers; Feedback; Evaluation


£50.00 (each / exc. VAT)

Delegation and Empowerment (BDE16)

Thursday 27th October 2016 5pm to 7pm
Tees Valley TBC
Through delegation a leader can ensure that the right jobs get done by the right people, workload is fairly distributed, and individual strengths and areas for development are recognised and addressed. This course will look at the basics of allocating work amongst team members, and also help to avoid some of the pitfalls that new leaders sometimes find challenging.
Content: Difference between delegation and empowerment; What can,cant be delegated; Benefits to those involved and the organisation; Barriers to delegation; Human resource planning; Monitoring effectiveness


£50.00 (each / exc. VAT)

How to get people to do what you want them to do

Free taster session: 6 to 7.30pm Acklam Green Centre 12th April 2017

More and more, organisations are being asked to do more for less, but how do you motivate people to perform? If you dont know the score it is hard to stay interested in the game. By the same token, if people dont get feedback on how they are performing it can be difficult for them to sustain the effort required to contribute effectively at work.

1. What makes people tick? - Different things motivate different people
2. Decide whether to push or pull
3. Make a good argument and explain things clearly
4. Be a real person and offer your support
5. Promote whats in it for me?
6. Note the importance of chat
7. Move past barriers and win through negotiation
8. Strive for partnership
9. Feedback is key
10. Take the long term view



£0.00 (each / exc. VAT)

Managing Change (BMCH16)

Thursday 26th January 2017 5pm to 7pm
Tees Valley TBC
The pace of change in organisations is increasing dramatically. Failure to change means failure to survive. A combination of approaches is needed; environmental analysis leading to practical and measurable improvements to process and technique; supported by measures to overcome resistance and engage the workforce. We will look at capacity for leading change, the principles of change management, common pitfalls and how to avoid them, why change fails, phases of change and tools for leading change.
Content: Sources of change; Reactions to change; Phases of change; Why change fails and lessons that can be learned; Overcoming resistance; Planning change inc. Gantt charts


£50.00 (each / exc. VAT)

Managing Performance (BMP16)

Thursday 22nd November 2016 5pm to 7pm
Tees Valley TBC
This course is for potential or new managers, supervisors, or team leaders, or others who want to refresh their knowledge of how to tackle performance or other problems in their team. The workshop addresses the difficulties of isolating and analysing individual performance problems. We will cover simple ways to identify and analyse problems, creating and selecting options, and choosing practical solutions, the difference between fact and opinion, and monitoring and review techniques.
Content: Setting objectives; Coordinating effort and resources; Giving feedback; Monitoring and evaluation; Goal setting; Praising and reprimands;


£50.00 (each / exc. VAT)

Motivating to improve productivity

Free taster session: 6 to 7.30pm Acklam Green Centre 12th October 2017

£0.00 (each / exc. VAT)

Motivating to Perform (BMP1)

Thursday 8th November 2016 5pm to 7pm
Tees Valley TBC
If you dont know the score it is hard to stay interested in the game. By the same token, if people dont get feedback on how they are performing it can be difficult for them to sustain the effort required to contribute effectively at work. This course covers the key principles of motivating people at work, and will also look at organisational performance management and appraisal systems.
Content: Motivation cycle and theories of motivation; Feedback; Appraisals, Recording and Monitoring


£50.00 (each / exc. VAT)

Problem Solving (BPS16)

Thursday 12th January 2016 5pm to 7pm
Tees Valley TBC
This course looks at techniques for analysing and solving practical problems at work. Several models and techniques will be offered to make this easier and clarify issues. It will include the importance of gathering sufficient information to analyse and solve a problem as well as anticipating the consequences of subsequent actions.
Content: Recognising problems and their impact; Gathering and interpreting information; Identifying and selecting possible solutions; Planning and implementing solutions; Monitoring and evaluating outcomes


£50.00 (each / exc. VAT)

Setting and monitoring objectives (BSMO16)

6th October 5pm to 7pm Tees Valley TBC
We all have tasks or objectives to complete; the key is to do them efficiently and well. This session will look at how to set SMART objectives and use them to prioritise actions as well as the importance of planning the teams work to achieve objectives and techniques for deciding the most appropriate individual to undertake the activity. It will also look at ways to monitor the objectives and evaluate them to assess if they have been achieved.
Content: SMART objectives; Urgency v importance matrix; Prioritising; Constraints and limitations; Monitoring techniques


£50.00 (each / exc. VAT)

Stress Management (BSM16)

9th February 2017 5pm to 7pm Tees Valley TBC.
We cannot guarantee that this course will leave you stress free, but it may give you some extra options, fresh perspectives, and new tools for your tool-kit! It is aimed at employees who may be feeling pressure at work or elsewhere in their lives. We will look at the signs and symptoms of stress, coping under pressure and responding effectively when the going gets tough. It will conclude by giving delegates the opportunity to identify changes that they could make to their coping strategies over the next six months.
Due to the nature of this subject we must agree that all discussions during the course will be treated in the strictest confidence and that people should be allowed to contribute only as much as they feel comfortable sharing with the group.
Content: Nature, symptoms and consequences of stress; Coping strategies: Legal responsibilities;


£50.00 (each / exc. VAT)

Team Resilience (BTR15)

Thursday 3rd September 2015 5pm to 7pm
Tees Valley TBC
With Mental Toughness training, we help people to cope with pressure and achieve peak performance. Well now for something completely different, Team Resilience: a way of applying the concepts of mental toughness to teams in transition! Whether it be through restructure, redundancies, or growth, teams are finding that they have a new set of members with some playing different roles from those that they adopted before. Mental toughness principles can help teams make that shift from the known to the unknown, and deal with baggage and resistance, especially when things need to change quickly.
This course will look at how the 4 Cs of mental toughness impact on individuals and the team as a whole and how you can use them to build a strong functioning team.
Content: 4 Cs of Mental Toughness - Control, Challenge, Commitment, Confidence,


£50.00 (each / exc. VAT)

Team Resilience (OTR16)

Date: 8th September Venue: Tees Valley TBC
With Mental Resilience, we help people to cope with pressure and achieve peak performance. Well now for something completely different, Team Resilience: a way of applying the concepts of mental toughness to teams in transition. Whether it be through restructure, redundancies, or growth, teams are finding that they have a new set of members with some playing different roles from those that they adopted before. Mental toughness principles can help teams make that shift from the known to the unknown, and deal with baggage and resistance, especially when things need to change quickly.
This course will look at the 4 Cs of mental toughness, Control, Challenge, Commitment and Confidence, identifying how these impact on individuals and the team as a whole and how you can use them to build a strong functioning team.


£50.00 (each / exc. VAT)

The Mentoring Relationship (OMR16)

19th March 2017 5pm to 7pm
Tees Valley TBC
More and more people are recognising the value of mentoring in developing employees to achieve their full potential. This session looks at the nature and role of mentoring and what development outcomes can be met through mentoring. It looks at the importance of building a mentoring relationship and how to agree outcomes. It will also look at barriers to mentoring and ways to overcome them as well as appropriate and inappropriate behaviour.
Content: Mentoring roles, responsibilities and behaviours; Mentoring pitfalls; Effective mentoring techniques; Feedback; Establishing, developing, and ending the relationship;


£50.00 (each / exc. VAT)

Time Management (OTM16)

29th September 2016 5pm to 7pm
Tees Valley TBC
This course explores the pressures and demands on the leaders time from the team, the organisation, and themselves. This session helps leaders to identify how their time is used, what pressures are placed upon them, how to defend themselves against time wasters, and how they can make best use of the time available to them. We will look at how to use effective time management to prioritise and achieve objectives, how to set SMART objectives, setting priorities to achieve objectives and avoiding time bandits.
Content: Time usage analysis; Value of time; SMART objectives; Time management techniques; Monkey management; Time bandits


£50.00 (each / exc. VAT)

Wish you were here - successful attendance management

Free taster session: 6 to 7.30pm Acklam Green Centre 12th January 2017.

Employees will from time to time be absent from work. Sometimes that absence is health related, at other times it is not. This session will look at causes of absence and preventative measures which can be taken to reduce absence providing a practical guide to monitoring and controlling all types of absence.

1. Identify what causes absence
2. Not all absences are bad
3. Start at the beginning the contract
4. Have a procedure, but be flexible
5. Treat everyone as an individual but not special
6. Keep records and Monitor trends
7. Coping with the empty space
8. Deal with unauthorised absence quickly and fairly
9. Conduct return to work interviews
10. Make reasonable adjustments


£0.00 (each / exc. VAT)

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Pet&r is a trading style of Pet&r LLP, a Limited Liability Partnership registered in England and Wales Reg. Number OC362388